Chart Type
This chart shows the trend of churn risk customers over the year
Time Period
Time Period
Customer Name
Product Used
Emotion
Churn Risk
Last Ineraction

Jim Matthew

Wireless Plan

Frustrated

73%

30 minutes ago

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Amanda Will

Phone

Bad

62%

2 hours ago

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Andras Knack

Wireless Plan

Bad

68%

Yesterday 7:00 PM

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User Testing Panel Filter >> Issue: Payments >> Emotion: Frustrated >> Amanda Will

Amanda Will

Products used: Wireless Plan, Phone

Suggestion: Add more payment gateways, upvoted by 47 customers 

Marked issue as resolved

Gave a CSAT Score of: 62

Marked issue as not resolved yet

Logged issue:
Trouble with Payments

Description: I could not pay my Wireless plan bill. My credit card is not ..

Emotion: Frustrated

Invite Amanda

Interaction:

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Mode:

Compensation:

Personal Note:

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Boston MA 02109

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